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Fulfillment Policy

DopaPause Fulfillment Policy 

 

Effective date: 28/01/2026

This Fulfillment Policy explains how Focus Hero Ltd (“Focus Hero”, “we”, “us”) handles subscriptions, free trials, payments, cancellations, refunds, chargebacks, delivery of digital access, and related support for the DopaPause mobile app (the “App”) and any premium features or digital services provided through it (the “Services”).

 

By purchasing a subscription, starting a free trial, or using the Services, you confirm that you have read, understood, and agree to be bound by this Fulfillment Policy.

 

If you also have an End User License Agreement (“EULA”) or Terms of Use, this Fulfillment Policy is incorporated into those terms.

 

 

1) What you can buy

 

We offer premium access to the Services via:

 

  • Auto-renewing subscriptions (for example: weekly, monthly, quarterly, annual)

  • One-time purchases (if offered, such as lifetime access or a non-renewing product)

 

The current price, billing period, and what’s included will be shown clearly in-app (via the App Store / Google Play purchase screen) or at checkout on our website (if web purchase is available).

 

 

2) Billing and auto-renewal

 

 

Auto-renewing subscriptions

 

  • Subscriptions are billed in full at the start of each subscription period.

  • Unless you cancel, subscriptions renew automatically at the end of each billing period.

  • To avoid being charged for the next period, you must cancel at least 24 hours before the end of the current billing period (this timing reflects common app store billing rules and processing times).

 

 

Price changes

 

If subscription pricing changes, the app store or billing provider will handle any required notices and consent steps (where applicable), and the new price will apply from the next renewal unless otherwise stated.

 

 

3) Who processes your payment (merchant / billing provider)

 

Your purchase is processed by the billing provider (merchant of record) you used at checkout. This affects how cancellations and refunds are handled.

 

Billing providers may include:

 

  • Apple App Store (iOS / iPadOS)

  • Google Play (Android)

  • Stripe (direct web payments, if offered)

  • Paddle (direct web payments, if offered)

 

To identify your billing provider, check:

 

  • In the App: Settings / Menu → Manage Subscription (if available), and/or

  • Your email receipt / invoice from Apple, Google, Stripe, or Paddle.

 

 

4) Free trials

 

Some subscription plans may include a free trial before becoming paid.

 

  • Free trials are generally limited to one per user / account (for example, per Apple ID / Google account or equivalent identifier).

  • Unless you cancel at least 24 hours before the trial ends, your payment method will be charged and your subscription will begin at the stated price and renew at the stated interval.

  • You can cancel at any time during the free trial to avoid charges.

  • If you cancel during a free trial, access to premium features may end immediately (depending on the app store / billing provider rules).

  • Unused trial time is not extended, transferred, or credited.

 

 

5) How to cancel

 

Your cancellation method depends on the billing provider:

 

 

Apple App Store (iOS / iPadOS)

 

Cancel via your device:

 

  • Settings → [your name] → Subscriptions → DopaPause → Cancel Subscription

 

Apple controls subscription management and billing. We cannot cancel Apple subscriptions on your behalf.

 

 

Google Play (Android)

 

Cancel via Google Play:

 

  • Google Play Store → Profile → Payments & subscriptions → Subscriptions → DopaPause → Cancel

 

Google controls subscription management and billing. We cannot cancel Google Play subscriptions on your behalf.

 

 

Stripe (web purchases, if offered)

 

If you purchased via Stripe, you can cancel through the customer portal (if provided) or by contacting us at support@dopapause.com with your purchase details.

 

 

Paddle (web purchases, if offered)

 

If you purchased via Paddle, cancellations are typically managed through Paddle’s subscription management tools (for example via paddle.net) or the links provided in your Paddle receipt.

 

 

6) Refund policy

 

Refund handling depends on the billing provider. We do not typically provide partial refunds for unused time in a subscription period, except where required by law or at our discretion.

 

If we (or the billing provider) issue a refund, your access to premium Services associated with that refunded transaction may end immediately.

 

 

Apple App Store refunds

 

  • Apple exclusively manages refunds for App Store purchases.

  • Refund requests must be made through Apple’s refund process.

  • Apple decides eligibility according to its policies.

  • We cannot directly refund App Store purchases or override Apple’s decision.

 

 

Google Play refunds

 

  • Google exclusively manages refunds for Google Play purchases in many cases, and eligibility depends on Google’s policies and the purchase type.

  • Refund requests are typically made through Google Play / Google’s refund flow.

  • We cannot directly refund Google Play purchases where Google is the merchant of record.

 

 

Stripe refunds (web purchases, if offered)

 

If your purchase was processed by Stripe, we offer a 14-day refund window from the date of purchase for subscriptions purchased directly from us (unless a shorter/longer period is required by law).

 

To request a Stripe refund, email dopapause@dmxtsolutions.com and include:

 

  • Your full name

  • The email address used at checkout

  • Approximate purchase date

  • Amount charged and currency

  • Any receipt / invoice number (if available)

  • The last 4 digits of the card used (if available)

 

After the 14-day window, payments are normally final, except where required by law or at our discretion.

 

 

Paddle refunds (web purchases, if offered)

 

If your purchase was processed by Paddle, refunds are handled according to Paddle’s processes and policies, with a 14-day no-exceptions refund window from the date of purchase. Please use Paddle’s support / refund flow (often via paddle.net) or the instructions in your Paddle receipt.

 

 

7) Digital delivery (no shipping)

 

DopaPause is a digital service. Upon successful purchase or subscription activation, we provide immediate digital access to premium features in the App. There is no physical shipping.

 

 

8) Chargebacks and payment disputes

 

If you believe a charge is incorrect or unauthorised, please contact us first at support@dopapause.com. We can often resolve issues quickly (for example: helping you identify the billing provider, locate receipts, confirm the Apple/Google account used, or troubleshoot access).

 

If you file a chargeback or payment dispute without contacting us first:

 

  • it may delay resolution, and

  • it may result in loss of access to the Services (for example, if the billing provider reverses the payment).

 

This does not limit any statutory rights you may have.

 

 

9) Payment failures and retries

 

If a payment fails (for example, a declined card or failed renewal):

 

  • your access to premium features may be temporarily suspended until payment succeeds,

  • the billing provider may attempt to retry the charge automatically, and

  • you are responsible for keeping your payment method details up to date with the billing provider (Apple, Google, Stripe, Paddle, etc.).

 

 

10) Taxes, currency, and bank fees

 

  • Prices are displayed in your local currency where possible, depending on your device settings and billing provider.

  • VAT / sales taxes may be included or added at checkout depending on your location and the billing provider’s rules.

  • Your bank may charge additional currency conversion or processing fees; these are outside our control.

 

 

11) Changes to this Fulfillment Policy

 

We may update this Fulfillment Policy from time to time to reflect changes in our practices, billing providers, or legal requirements.

 

  • The latest version will be posted where the policy is published and/or made available in-app.

  • If changes are material, we will use reasonable efforts to notify you (for example in-app, by email if we have it, or via the app store update notes).

  • Where required, you may be asked to accept the updated policy to continue using paid features.

 

 

12) Additional help

 

If you need help with billing, cancellations, refunds, or access issues, contact:

support@dopapause.com

 

When contacting us, please include your billing provider (Apple / Google / Stripe / Paddle) and any receipt details you have, so we can help quickly.

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